Riding The T has Never Been so Easy
Follow these steps and your trip will be a breeze.
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Arrive Early
Arrive a few minutes early at the designated stop and wait where the operator can see you.
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Check the Route
As the bus approaches, check the number and destination written on the front of the bus. Make sure it is the line you want.
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Pay Up
Be ready with exact change or your valid bus pass for smoother boarding access.
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Be Careful
As the bus approaches, stay back from the curb and wait for it to reach a complete stop before boarding.
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Push the Button
When you are ready to get off, push the plastic strip near the window to request the next stop.
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Gather Your Belongings
When exiting, gather personal items and leave through the exit door at the rear of the bus.
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Customer Service
If you need help knowing what route to take, call Customer Service at 817.215.8600. Our helpful representatives are available to help plan your trip, by phone, from 5 a.m. to 10 p.m., Monday through Friday, 8 a.m. to 8 p.m. on Saturday, and 8 a.m. to 5 p.m. on Sunday.
The Customer Service kiosk, inside the ITC (Intermodal Transportation Center) is open from 5 a.m. to 10 p.m., Monday through Friday, 8 a.m. to 5:30 p.m. on Saturday, and closed on Sunday.
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No Fare Free Zone
If you ride only in The T’s Downtown Free Zone, there is no need for fare. The Free Zone includes all of the Central Business District, bounded on the south by Lancaster Ave., west by Henderson St., north by Belknap and east by Jones St.
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